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Position: IT Support Technician
Company: Starport Managed Services
Date Posted: Oct 7, 2020
Closing Date: Oct 21, 2020
Category: Information Technology
Employment Type: Full Time
Region(s): Summerside / Wellington
Details: IT Support Technician
Summerside, PE
Permanent full-time.


? Provide remote technical support for client computers, their network, and applications.
? Proactively monitor client systems using a combination of different tools
? Follow-up with clients, provide feedback and see assigned issues through to resolution
? Escalate unresolved issues to the next level of support
? Evaluate, test and deploy software/hardware upgrades to client infrastructure
? Update tickets, maintain client IT documentation and enter time records
? Occasional afternoon/evening schedules required as agreed


? Good communication, organizational and time-management skills
? Strong client service skills and confidence when interacting with executive end users
? Strong IT troubleshooting skills
? Multi-tasking skills in a fast-paced team environment
? Strong proficiency in English – both spoken and written
? Clean criminal background to be completed annually
? IT diplomas, industry certifications or equivalent professional experience are an asset

Company Profile

Founded in 2006 with HQ in Toronto and added a PEI office in 2017, Starport is a leading Managed IT Service Provider (MSP). Having successfully implemented a philosophy of no inbound calling, a team of over 40 professionals provides remote end user support, network/server administration, cloud hosting and cyber security services to more than 150 small and medium sized businesses across North America and the globe. Visit for more details.

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